Effective Date: October 1, 2026
Last Updated: October 1, 2026
These Terms and Conditions ("Terms") govern access to and use of the AI Healthcare Accreditation Readiness Platform ("AIHARP" or the "Service") provided by AccredReady LLC.
Please read these Terms carefully. By creating an account, purchasing or using a subscription, accepting an invitation to an Organization or Facility, or otherwise accessing or using the Service, you agree to these Terms.
AIHARP is operated by AccredReady LLC, a New Mexico domestic limited liability company, New Mexico record number 0008123023 ("AccredReady," "we," "us," or "our").
Registered office:
AccredReady LLC
1209 Mountain Road Pl NE, Suite R
Albuquerque, NM 87110
United States
Email: support@accredready.com
AIHARP is a healthcare accreditation-readiness software platform accessible through accredready.com and associated domains, applications, and services.
In these Terms, "Customer" means the organization, healthcare facility, business, or other legal entity subscribing to or using the Service. "User" means an individual authorized to access the Service on behalf of a Customer. References to "you" include the Customer and, where applicable, its Users.
By accessing or using the Service, you confirm that:
If you do not agree to these Terms, you must not access or use the Service.
Where a separate written agreement, order form, Data Processing Addendum, Business Associate Agreement, or enterprise agreement has been executed between AccredReady and the Customer, that agreement will control to the extent of any direct conflict with these Terms.
AIHARP is designed to assist healthcare organizations with accreditation readiness, quality management, compliance preparation, evidence management, and related activities.
Depending on the Customer's selected accreditation program, subscription plan, permissions, and User role, functionality may include:
Features may differ between subscription plans, accreditation programs, jurisdictions, and User roles. The availability of a feature does not create a contractual commitment that the feature will remain materially unchanged indefinitely.
AIHARP is a readiness and decision-support platform. It is not an accreditation body, regulator, governmental authority, survey organization, healthcare provider, law firm, or professional licensing authority.
Unless expressly stated otherwise in writing:
Accreditation decisions may depend on professional judgment, observations, interviews, sampling, evidence available at the time of survey, changes in standards, and the policies and procedures of the applicable accreditation body.
Customers should consult the official accreditation standards, manuals, policies, interpretations, circulars, and other authoritative materials applicable to their accreditation program.
Certain Service functionality uses artificial intelligence, machine learning, language models, embeddings, automated retrieval, or related technologies ("AI Features").
AI Features may assist with activities such as drafting documents, reviewing evidence, identifying potential gaps, answering questions, generating corrective-action suggestions, preparing tracers, summarizing reports, or analyzing accreditation-related information.
AI-generated or AI-assisted output may be inaccurate, incomplete, outdated, inconsistent, or inappropriate to a particular facility or situation.
Customers and Users must exercise qualified professional judgment and independently review AI output before relying upon it.
AI output must not be treated as:
The Customer remains responsible for decisions, documents, policies, corrective actions, evidence submissions, survey responses, scores, and other actions taken using AI-assisted output.
Users should verify important output against authoritative source materials before implementation or submission.
To provide AI Features, AccredReady may use third-party AI, infrastructure, embedding, search, hosting, analytics, or related technology providers.
Information submitted to an AI Feature may be processed by one or more such providers where reasonably necessary to provide the requested functionality.
Further information concerning our processing of personal information and use of service providers is provided in our Privacy Policy and, where applicable, other data-protection documentation.
AIHARP may use a multi-tenant structure under which an Organization contains one or more Facilities and Users may be assigned different roles and permissions.
The Customer is responsible for:
Users must keep login credentials confidential and must not share credentials with unauthorized persons.
You must promptly notify AccredReady if you know or reasonably suspect that an account has been compromised or accessed without authorization.
Unless caused by AccredReady's breach of applicable obligations, the Customer is responsible for activity performed through accounts that the Customer has authorized.
"Customer Data" means information, files, evidence, documents, records, text, images, reports, policies, assessments, or other content submitted to the Service by or on behalf of the Customer.
As between AccredReady and the Customer, the Customer retains ownership of Customer Data.
The Customer grants AccredReady a limited, non-exclusive license to host, copy, transmit, process, analyze, display, and otherwise use Customer Data only as reasonably necessary to:
This license ends when the relevant Customer Data is deleted from our systems, subject to legitimate backup, security, legal, and retention requirements.
The Customer represents and warrants that it has all rights, permissions, notices, legal bases, and authorizations required to submit and process Customer Data through the Service.
The Customer is responsible for determining whether particular information may lawfully be uploaded, processed, transferred, or disclosed through AIHARP.
Healthcare accreditation materials may contain personal information or sensitive information. Customers must use particular care when uploading evidence, reports, screenshots, personnel information, patient-related information, or other documents.
The Customer must:
Where applicable, the processing of personal data may also be governed by a Data Processing Addendum or other written data-protection agreement between AccredReady and the Customer.
Customers must not upload health information, protected health information, or other specially regulated information unless they have determined that such processing is lawful and appropriate.
If applicable law requires a specific agreement with AccredReady before such information may be processed, the Customer must not upload the information until the required agreement has been executed.
For example, a Customer subject to the United States Health Insurance Portability and Accountability Act ("HIPAA") must not use AIHARP to process Protected Health Information in circumstances requiring AccredReady to act as a Business Associate unless an applicable Business Associate Agreement has been executed.
Nothing in these Terms represents that the Service is suitable for a particular regulated category of health information unless AccredReady has expressly agreed to that use in writing.
Accreditation standards, manuals, regulatory materials, logos, trademarks, and other third-party materials may be protected by copyright, trademark, contract, or other intellectual-property rights.
Ownership of such materials remains with their respective rights holders.
AIHARP may provide tools, organizational structures, mappings, references, metadata, workflows, readiness guidance, or functionality designed to assist Customers in working with accreditation requirements.
Where a Customer uploads or provides a copy of accreditation standards or other third-party material, the Customer represents that it has lawful authority to use that material for the relevant purpose.
Access to AIHARP does not grant the Customer a license to reproduce, redistribute, publish, sell, or otherwise use third-party accreditation standards beyond rights lawfully held by the Customer.
Official standards and authoritative source materials should be obtained from the applicable accreditation or regulatory organization.
You must use the Service only for lawful business and professional purposes.
You must not:
We may investigate suspected misuse and may suspend access where reasonably necessary to protect the Service, other Customers, or third parties.
AIHARP may offer free and paid subscription plans.
Features, usage allowances, AI inquiry allowances, supported accreditation programs, storage limits, User limits, and other entitlements may vary by plan and are described on the applicable pricing page, checkout page, order form, or account interface.
Unless otherwise agreed in writing, an Organization may have one subscription tier applicable to its enrolled programs, subject to any program-specific pricing or entitlements displayed during purchase.
Free-plan features and limits may be modified or discontinued upon reasonable notice.
Paid subscriptions are generally processed through a third-party payment processor, including Stripe.
By purchasing a paid subscription, you authorize AccredReady and its payment processor to charge the applicable subscription fees, taxes, and other disclosed charges to your selected payment method.
Unless otherwise stated during purchase, paid subscriptions automatically renew for additional periods equal to the selected monthly or annual subscription term until canceled.
You authorize recurring charges for each renewal unless you cancel before the applicable renewal date.
You may cancel a recurring subscription through available account functionality or another cancellation method provided by AccredReady.
Unless otherwise required by applicable law or expressly agreed in writing:
Unless otherwise stated at the time of the change, a downgrade to a lower paid tier or free tier takes effect at the end of the Customer's current paid subscription period.
No automatic refund or credit is provided for unused time remaining in the current subscription term unless required by applicable law.
An upgrade may take effect immediately or on another date disclosed to the Customer when the change is made. Any applicable immediate charge, proration, credit, or revised renewal date will be displayed or otherwise disclosed before confirmation where reasonably practicable.
Nothing in these Terms limits any cancellation, refund, or other right that cannot lawfully be waived under applicable law.
Where applicable law requires a refund or another remedy notwithstanding these Terms, AccredReady will comply with that requirement.
If payment cannot be completed, we may:
Fees are exclusive of applicable taxes unless otherwise stated. The Customer is responsible for taxes, duties, levies, or similar government charges applicable to its purchase, except taxes based on AccredReady's net income.
Some plans may contain limits or allowances for AI-powered functionality.
AI usage may be measured through inquiries, requests, credits, tokens, or another usage mechanism disclosed in the Service.
When an included allowance is exhausted, certain AI functionality may become unavailable until the allowance resets or additional usage is purchased, where additional usage is available for the applicable plan.
Purchased additional usage may be subject to separate limits, validity periods, or conditions disclosed at the time of purchase.
Except for Customer Data and third-party content, the Service and all associated intellectual property are owned by or licensed to AccredReady.
This includes, where applicable:
Subject to these Terms and payment of applicable fees, AccredReady grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the applicable subscription term for the Customer's internal business purposes.
No ownership rights are transferred to the Customer.
If you voluntarily provide suggestions, recommendations, enhancement requests, or other feedback concerning the Service, you grant AccredReady the right to use that feedback without restriction or compensation, provided that AccredReady does not thereby acquire ownership of Customer Data or the Customer's confidential information.
Each party may receive non-public information from the other that is identified as confidential or that reasonably should be understood to be confidential given its nature and the circumstances of disclosure ("Confidential Information").
Each party will:
Confidential Information does not include information that the receiving party can demonstrate:
A party may disclose Confidential Information where required by law, regulation, or valid legal process, subject to legally permitted notice to the other party.
AccredReady will maintain reasonable administrative, organizational, and technical measures designed to protect Customer Data against unauthorized access, loss, misuse, or disclosure, taking into account the nature of the Service and the information processed.
No internet-based or electronic system can be guaranteed to be completely secure, uninterrupted, or error-free.
Customers remain responsible for their own security obligations, including:
The Service may depend on or integrate with third-party services such as:
Third-party services may be subject to their own terms, privacy practices, availability, and technical limitations.
AccredReady is not responsible for a third party's independent acts or omissions to the extent those acts or omissions are outside AccredReady's reasonable control.
We aim to maintain reliable access to AIHARP but do not guarantee uninterrupted availability.
The Service may be temporarily unavailable because of:
We may update, modify, replace, or discontinue individual features as the Service evolves.
Where a change materially reduces the core functionality of a paid subscription, we will use commercially reasonable efforts to provide advance notice where practicable.
The Customer may cancel its subscription as described in Section 12.
We may suspend or terminate access if:
Where reasonably practicable and appropriate, we will provide notice and an opportunity to cure before termination for breach.
We may suspend access immediately where necessary to address a security threat, unlawful activity, material risk to another Customer, or circumstances in which advance notice would reasonably increase harm.
Following termination or expiration, Customer access to the Service may end.
Where technically available and legally permitted, AccredReady may provide a limited period during which an authorized Customer administrator may request or obtain an export of Customer Data.
Customers should not rely on AIHARP as their sole permanent repository for records that they are legally or operationally required to retain.
After applicable retention periods expire, Customer Data may be deleted or anonymized in accordance with AccredReady's data-retention practices, Privacy Policy, applicable contractual commitments, and legal obligations.
Backup copies may remain for a limited period until overwritten or deleted through ordinary backup processes.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
ACCREDREADY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE EXTENT SUCH WARRANTIES MAY LAWFULLY BE DISCLAIMED.
WITHOUT LIMITING THE FOREGOING, ACCREDREADY DOES NOT WARRANT THAT:
These disclaimers do not exclude warranties or rights that cannot lawfully be excluded.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER ACCREDREADY NOR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, GOODWILL, OR ANTICIPATED SAVINGS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES MAY OCCUR.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ACCREDREADY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:
(a) USD $100; or
(b) the fees actually paid by the Customer to AccredReady for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.
The limitations in this Section apply regardless of the legal theory of liability and apply collectively to all claims arising from the same or related circumstances.
Nothing in these Terms excludes or limits liability to the extent such liability cannot lawfully be excluded or limited.
To the extent permitted by applicable law, the Customer will defend, indemnify, and hold harmless AccredReady, its affiliates, officers, directors, employees, and agents from third-party claims, damages, liabilities, judgments, penalties, and reasonable legal costs arising from:
AccredReady will provide reasonable notice of a covered claim and reasonable cooperation in its defense.
The Customer will not agree to a settlement imposing liability, an admission of wrongdoing, or a non-monetary obligation on AccredReady without AccredReady's written consent.
Neither party will be liable for delay or failure to perform an obligation, other than an obligation to pay amounts already due, where the delay or failure results from circumstances beyond that party's reasonable control.
Such circumstances may include natural disasters, epidemics, pandemics, war, terrorism, civil unrest, labor disruption, governmental action, internet or telecommunications failure, cloud infrastructure outages, widespread cybersecurity events, or failure of essential third-party infrastructure.
We may update these Terms to reflect:
The "Last Updated" date will identify the current version.
If we make a material change, we will provide reasonable notice through the Service, by email, or through another appropriate method before the change becomes effective where required or reasonably practicable.
Where applicable law requires affirmative acceptance of an updated version, we may require Users or authorized Customer representatives to accept the updated Terms before continuing to use the Service.
Changes will not retroactively reduce rights that have already accrued unless permitted by applicable law and expressly stated.
You agree that transactions with AccredReady may be conducted electronically.
You consent to receive contractual notices, billing communications, subscription confirmations, policy updates, and other communications electronically through the Service or at the email address associated with your account.
Electronic acceptance, including clicking a button or checking a box indicating acceptance, may constitute your signature and agreement to these Terms to the extent permitted by applicable law.
You are responsible for maintaining a valid email address associated with your account.
These Terms and any dispute arising out of or relating to these Terms or the Service are governed by the laws of the State of New Mexico, United States, without regard to conflict-of-law principles.
Subject to any non-waivable rights or jurisdictional requirements under applicable law, the state and federal courts located in Bernalillo County, New Mexico will have exclusive jurisdiction over disputes arising from or relating to these Terms or the Service, and each party consents to the personal jurisdiction of those courts.
Nothing in this Section prevents AccredReady from seeking urgent injunctive or equitable relief in another jurisdiction where reasonably necessary to protect its intellectual property, confidential information, systems, or security.
Nothing in these Terms excludes or limits mandatory rights, remedies, or jurisdictional protections that cannot lawfully be waived, including those that may apply to Customers in jurisdictions outside the United States.
Each party is responsible for complying with laws applicable to its own activities under these Terms.
Customers operating in regulated healthcare environments remain responsible for determining and complying with laws, regulations, accreditation requirements, professional obligations, record-retention requirements, privacy requirements, and cybersecurity obligations applicable to their organizations.
AIHARP should be used as a supporting system and does not transfer the Customer's regulatory or accreditation responsibilities to AccredReady.
The Customer may not assign or transfer these Terms without AccredReady's prior written consent, except as part of a merger, reorganization, or sale of substantially all of the Customer's relevant assets, provided the successor agrees to assume these Terms.
AccredReady may assign these Terms in connection with a merger, corporate reorganization, financing, acquisition, sale of assets, or transfer of the Service or relevant business.
These Terms do not create a partnership, joint venture, employment relationship, fiduciary relationship, accreditation relationship, professional-client relationship, or agency between the Customer and AccredReady.
No User is authorized to make commitments on behalf of AccredReady.
Use of AIHARP does not create an attorney-client, physician-patient, consultant-client, accreditation-body, or similar professional relationship unless separately established through a written agreement expressly providing for such services.
If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.
Failure to enforce a provision of these Terms does not waive the right to enforce that provision or any other provision later.
A waiver is effective only if made in writing by an authorized representative of the party granting it.
These Terms, together with the Privacy Policy and any applicable order form, Data Processing Addendum, Business Associate Agreement, enterprise agreement, or other written agreement expressly incorporated into these Terms, constitute the agreement between the parties concerning the Service and supersede prior discussions concerning the same subject matter.
In the event of a conflict, a separately executed written agreement will control to the extent that it expressly modifies these Terms.
Section headings are provided for convenience only and do not affect interpretation of these Terms.
Questions regarding these Terms may be directed to:
AccredReady LLC
1209 Mountain Road Pl NE, Suite R
Albuquerque, NM 87110
United States
Email: support@accredready.com